Allergy Shmallergy

Simplifying life for families with food allergies.

Mellow Mushroom: A Disappointing Case of Doing Everything Right (With a Tasty Ending) August 20, 2015

Oh, Mellow Mushroom.  Had I appreciated just how amazing you were and how difficult it would be to get to you afterwards, I would have eaten your pizza every day during college and not simply most days.

On a recent trip to Charlotteville, we decided to introduce the kids to the deliciousness that is Mellow Mushroom.  Although pizza is typically an easy food to negotiate with peanut, tree nut, and sesame seed allergies, we still ask our standard questions – just in case:

  • Is there any sesame seed flour in the pizza dough?
  • Is there anything unusual in the sauce (like pine nuts, etc) that we should be aware of?
  • What kind of oil do you use in the fryer to cook chicken wings?

I was impressed that our young waitress was completely focused on our questions, taking notes, and didn’t assume she had the answers.  She had clearly discussed our concerns with the cooks and managers by the time she returned to the table, ready to take our order.  Everything we mentioned had been cleared and deemed safe for my son, except they had one concern:  the marinara sauce listed “an oil blend” and they couldn’t track down which specific oils were in it.  (Good catch!) And, they were worried about serving it to my son without being one hundred percent sure.

This excellent attention to detail, while VERY MUCH APPRECIATED, derailed us totally.  Everyone in our party of nine had ordered except my son.  And, there was nothing else on the menu that constituted a meal that didn’t involve marinara sauce. He was hugely disappointed (also hungry and tired) and I was rapidly researching everything I could find to get a more definitive answer while we were still there.  I was thrilled to see that Mellow Mushroom has an online allergen menu that covered everything but the marinara sauce in question.  Fabulous! but grrrr….

In the meantime, we cobbled together a meal of yummy pizza dough pretzels, apple slices, and promised him a second dinner wherever he chose.

My son was frustrated, my husband was mad, our dinner guests were upset.  But me?  I was quite pleased with how Mellow Mushroom handled our allergy questions.  Disappointed in the answer – or lack thereof – and concerned about my son’s feelings, but pleased.  They took it seriously.  They understood the implications of a mistake or a (pardon the UVA-related pun) cavalier attitude.  Mellow Mushroom’s online menu is easy to navigate – my only wish is that it included sesame seeds as is required in Canada and the EU, thus eliminating this quandary in the first place.

That Monday morning, I called Home Grown Industries which owns Mellow Mushroom and inquired about their marinara sauce.  For the record, it does NOT contain sesame seed or any peanut/tree nut oils and would have been safe.  My kids jumped up and down upon learning that the sauce is safe AND that there are not one but TWO Mellow Mushrooms within a few miles of us at home.  We’re already planning our next meal!

Mellow Mushroom

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