Allergy Shmallergy

Simplifying life for families with food allergies.

Pizza Hut – Again. February 18, 2016

 

I can’t believe I’m writing about Pizza Hut – again.  But here I am.

 

At this point in time/education, at their size, there’s no excuse for not having their act together when it comes to food allergies.  And yet…

 

My son was due to attend a birthday party that involved a trip to a nearby Pizza Hut.   Since we don’t have one very close to us AND they have a strange relationship with food allergies (see “Correction: Pizza Nut… I Mean, Pizza Hut” from 2012), I needed to do extra homework in preparation for my son to eat there.

 

I started by reviewing their allergen menu.  But since my son is allergic to food OUTSIDE the top 8 allergens, I also placed a call to double check my findings.  I don’t take unnecessary risks – especially in a birthday party-type situation.

 

It took three phone calls to get a customer service agent on the phone due to high call volume on three different days.   After waiting close to twenty minutes each time, I finally got a live voice.  I presented the facts simply, “My son is allergic to peanuts, tree nuts (so all nuts), sesame seeds and dairy (which means milk, butter and cheese).  I have read your allergen menu online but I still have a few questions.”

 

I went on to explain what my son would order (a regular, personal size pizza with only sauce) and asked my three easy questions:

  1.  Does the sauce have dairy (particularly, cheese) in it?  It’s impossible to tell from the online menu since most pizza is covered in mozzerella, but his won’t be.
  2. Is sesame used anywhere in either the crust or the sauce?  It can be ground up like flour and used as an ingredient you can’t see.
  3. Are there any cross-contamination issues I should be aware of with nuts or sesame seeds?

 

Simple, right?  Should be an easy answer there…

 

Not only could the customer service not answer the question himself, but he put me on hold while he asked a “nutritionist” somewhere in his office.  Sounded promising… until he came back to the phone and told me to go to the online allergen menu.  I reminded him that I had already reviewed it and had questions that this online menu didn’t answer.

 

I already felt that my questions (which I’d like to remind Pizza Hut concern the safety of my child) weren’t being heard and my concerns were being dismissed.

 

He put me on hold again to retrieve information from the nutritionist.  “OKAY!” he returned. “Go to the nutrition menu on our site and the calories for each meal should be listed beside it.”

 

Huh?!  It sounds like neither the representative nor the nutritionist understood what kind of information I was asking for and both were just blindly answering.

 

I repeated my questions and directed him towards an ingredient list.  “Well,” he jumped in, “concerning sesame seeds:  We DO offer a gluten-free crust.  So your son should be okay there.”  Again, WHAT?!  Back to the drawing board.  Time to education yet another person in the food industry about the difference between gluten and sesame seeds…

 

He returned to the nutritionist and came back yet again without any helpful information. But, the customer service representative took my contact info and assured me that the nutritionist would get back to me within 24 hours.

 

“Terrific,” I said – exhausted from the ineptitude. “the party is in three days, so that will be just in the nick of time.”

 

It is now eight (8!) days later and I still haven’t received a reply from Pizza Hut’s customer service OR their nutritionist.

 

Unfortunately, my son injured himself playing sports and couldn’t attend the birthday party.  But there was no way I felt comfortable with him eating at Pizza Hut if customer service AND a nutritionist couldn’t tell me if cheese or sesame seeds were in their sauce and crust.  The already hard decisions about how to accommodate my son’s food allergies so that he feels included in social situations was made that much more difficult by a lack of both understanding and a total lack of response.

 

They may no longer be referred to as “Pizza Nut” in our house (they once listed peanuts and tree nuts in nearly all of their products).  Now, we call them “Pizza Not.”

 

 

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Safe Travels! Apps for Food Allergies July 5, 2014

Summer is a great time to hit the road (or the sky!). But travel can pose some issues for those with food allergies.  New restaurants, meals on the go… they can be hard to sort out safely.  Here are a few apps to play with over the summer that might just help out:  

 

Restaurant Nutrition:

While developed as a way to check for nutritional information of restaurant chains, it also includes ingredient lists whenever possible… Making that last minute rest stop a lot easier to navigate.  Available (free) for iPhone and Android platforms.    

 

Yummly:

So, you’ve spent all day at the beach or on a hike and your gang is exhausted.  Sounds like you’re eating at the rental house tonight!  Do you need a dairy-free, nut-free, egg-free dessert?  Try checking out Yummly.  What I love about this site is that you can search for recipes WITHOUT certain ingredients.  Who doesn’t want to make this amazing recipe?!

Mini Peach Pies

Mini Peach Pies via Yummly.com

Allergy FT:

Traveling abroad with a food allergy can be tricky?  You will want to make absolutely sure that your waiter and chef know you know a food allergy.  Allergy FT translates your food allergy from English into Spanish, French or German allowing you to communicate in roughly 57 countries!  Best of all, no internet connection is involved so no soaring internet rates!

 

 

Emergency Apps:

  • The American Red Cross app may be useful for any number of reasons.  But for us, it’s symptoms and advice on anaphylaxis is particularly helpful.   
  • FindER will use your phone’s GPS to locate the closest ER to wherever you are.  While I hope none of us ever has to use this, it’s good to know it’s available.

 

I’d love to hear of any other apps people are using and finding helpful!  And, of course, safe travels wherever your plans may take you!

 

Hit the Road With a Fast Food Travel Packet May 21, 2012

Ahhhh… with great weather upon us, it’s time to hit the road!   ‘Tis the season for road trips and long weekends away.  And, being on the road is no place to be unprepared for dealing with meals if you have a food allergic passenger.

 

Aside from packing loads of safe snacks to tide the kids over and my son’s medicine, we never leave home without our Travel Packet.  A little general research in advance has gone a long way for us.  Not just of our destination – to help us pick a safe place to eat when we get to town (wherever that may be) –  but research to help us on the road as well.

 

Over time, I’ve kept a folder of allergen and ingredients lists for fast food chains in our car.  It has been immeasurably helpful when the kids are begging for a break somewhere in between destinations.  And, it’s easy to start the process online.  As you continue to travel, take note of the chains (and local stops) on your route.  Once you find new ingredients lists, continue to keep them in your travel folder.

 

Here are a few links to get you going (feel free to share more with others in the comments section below):

 

By sharing tips and links, your Travel Packet will be fuller than your gas tank and will make your vacation just a little more peaceful!  Happy trails!

 

**NB:  A big thank you to Jennifer for kindly reminding us to please be sure to look for updates to your packet before setting out on each new adventure as restaurants occasionally change their recipes.**